Cancellation and Returns
What is your return policy?
Inform us within 10 days of delivery and we will replace it for you, free of cost. Please keep the item in its original condition, with the brand outer box, MRP tags attached, user manual, warranty cards and original accessories in the manufacturer packaging, for a successful return pick-up. In the event of received a damaged product, we may contact you to ascertain the damage or defect in the product, prior to issuing the free replacement. Electric breast pump, feeding bottle, breast pads, cutlery, sipper, nibbler, toothbrush & food feeder are non returnable items. We may offer replacement if there's any damage in the product. For EBP and MBP if there's any problem, first our technician will check, if it cannot be fixed, in that case we will offer the replacement.
What is the refund policy for the returned item?
We endeavor to process your refunds within 7 days to 10 business days from the date the returned product clears the Quality Check at the Warehouse. However, the refund is subject to the transaction and processing time taken by the bank after initiated it by UCL (Universal Corporation Limited). UCL may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behaviour that entitles UCL to a claim against you.
How does refund work on based on the different modes of payment?
If you have paid for the order using bank account/credit card/debit card, then the refunded amount gets credited to your original payment method within 7 to 10 business days after the products clear the Quality Check process.
How do I return/exchange my order?
If you need to return or exchange an item, reach out to our customer care team. Call them on +91 9821486487 or send them an email at firstname.lastname@example.org. Share your order details with them and they will do the needful.
When will my return get picked up?
We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 days of receiving the request. Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care. Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.