Cancellation and Returns
10 Days Return Policy: Product (s) return won't be accepted if it has exceeded 10 days from the date of delivery. Product should be bought from www.luvlap.com web store only. Please note that the product(s) should be unused, unwashed with all original tags intact and should be sent back in original packaging along with all parts and freebies and a copy of original invoice to receive the full refund. We will process the refund after receiving the product (s) at our warehouse.
Refunds:Refunds will be issued to the original payment method. Once the refund is processed then it will take 5-7 days to credit the refund to your original payment method.
Order has not been shipped yet: Any order which has not been shipped can be cancelled and refunded. In this case you will receive the refund within 5-7 business days from the cancellation of your order.
Product (s) was damaged when received: In case of damage, customer has to notify LuvLap customer support within 1 day from the date of delivery of the product (s).
Incorrect items received: In case you have received an item (s) that is different from the ones you ordered, we will ship the correct item right away and collect the wrong item (s) from you at your convenience. In such cases customer has to notify the LuvLap customer support within one day from the date of delivery of the product (s).
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.